Frequently Asked Questions
WARNING: This Show may potentially trigger seizures for people with photosensitive epilepsy.
What is the covid policy?
We recommend wearing an FFP2 mask primarily for self-protection, but also for the protection of other guests and our employees.
All other previous rules, such as the obligation to provide proof of vaccinations or booster, as well as daily tests, no longer apply.
What are the hours of operation?
The exhibition is open Tuesday through Friday from 13:00 -20:30 and Saturday and Sunday from 11:30 to 20:30. Mondays are closed.
The exhibition includes a 30-minute multimedia show divided into three segments. Different time slots can be booked throughout the day.
How do I change the name on my ticket or the chosen date/timeslot?
Please contact firstname.lastname@example.org to for any problems or changes that need to be made to your tickets. To change the name on your ticket or any other ticketing concerns, please contact email@example.com at least 72 hours prior to your scheduled attendant date/time.
Last-minute Change of Date requests will not be honored except in exceptional circumstances.
What are the ticket prices?
What is the cancellation policy?
Right of revocation and cancellation
According to § 312g para. 2 no. 9 BGB (German Civil Code), tickets from the area of leisure activities do not constitute a distance contract within the meaning of § 312g BGB. This means that the customer’s two-week right of cancellation and return provided by law for distance contracts is excluded by a legal exception. Every order for tickets for a fixed period is thus binding immediately after purchase and obliges the customer to accept and pay for the tickets ordered without delay.
Who can buy a senior ticket?
You can book a senior ticket from the age of 60. You must show an ID card at the entrance so that the staff can verify your age.
Who can buy a children and youth ticket?
The children and youth ticket is valid for persons from 6-18 years old. You must show an ID card at the entrance so that the staff can verify your age.
Is the show suitable for young children under 6?
No, due to the sound and light effects, the show is not suitable for children under 6 years old.